8 Ajiran Road, Agungi Junction, Off Lekki-Epe Road, Lagos State.

Terms And Conditions

Terms and Conditions:

These Terms and Conditions govern the use of the services offered by VTL Stores on its website vtlstores.com. Please read these Terms and Conditions and the Privacy Policy carefully before using VTL Stores’ services or its website.

Your use of VTL Stores services or its website constitutes your acceptance to all of the terms and conditions in these Terms and Conditions and the Privacy Policy, and your confirmation that you are either at least eighteen (18) years or under the supervision of a parent or legal guardian who is at least eighteen (18) years of age.

Use of Website

By using VTL Stores’ website, you confirm that you are either at least 18 years of age or are using the website under the supervision of a parent or legal guardian who is at least eighteen (18) years of age.

We grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for items sold on the website. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without notice to you

Some services and features on the website may require registration or subscription. Should you choose to register or subscribe for such services or features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.

User Account

You are sole authorized user of any account you create with VTL Stores and are entirely responsible for all activities that occur under such account.

You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account. You agree to immediately notify us of any suspected or actual unauthorized use of your account and/or password.

By providing your contact information such as phone number and email address, you agree to receive information including but limited to availability of items in your order, status of your order, promotions, other information that VTL Stores may deem fit to send to you. At any point, you may request us to discontinue sending you such information. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

If VTL Stores belief that there is likely to be a breach of security or misuse of the VTL Stores website, we may require you to change your password or we may suspend your account.

Within reason, VTL Stores may suspend or cancel your account for a variety of reasons including but not limited to breach of your obligations under these Terms and Conditions.

VTL Stores shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms and Conditions.

User Submissions

The VTL Stores website may allow the submission of comments by users of the website.

All such submissions will be considered non-confidential and will be available for VTL Stores to use as it deems fit in any medium and in any territory globally.

All users of the VTL Stores website hereby agree not to submit material that: (i) is copyrighted, subjected to privacy or publicity rights or otherwise subject to third party proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material; (ii) is unlawful, illegal, obscene, harassing, defamatory, libelous, treasonable, hateful, racially, religiously or ethnically offensive or is otherwise inappropriate;(iii) could damage the reputation of VTL Stores or any third party; or (iv) impersonates another person. VTL Stores reserves the right to remove any submission at its discretion if the submission breaches any of the above listed terms.

VTL Stores does not endorse submission made on its website and VTL Stores disclaims any liability in connection with any submission. You accept that by accessing VTL Stores’ website you may be exposed to submissions that may be offensive, inaccurate or distasteful, and you hereby waive any legal rights or claims you may have against VTL Stores in relation to this.

Website Content and Pricing

While care is taken to ensure the content published by VTL Stores on its website , including but not limited to product images, product names, product descriptions, product functionalities, product ingredients and prices, is accurate and complete, errors may occur and you hereby agree that VTL Stores will not be liable in any way for such content. Though content may be the same, depending on item version, images on the site may differ slightly from actual item.

In line with this, Vtlstores reserves the right to refuse or cancel any order if the order contains item(s) that are mispriced or contain incorrect, inaccurate or incomplete content.

Order Acceptance and Cancellation

VTL Stores reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, VTL Stores will ensure that the cancellation of any order is communicated in an manner appropriate and on time.

Third Party Websites

VTL Stores may provide web links to websites owned or operated by third parties. VTL Stores does not endorse the content or any products or services available on such websites and is not responsible for such content. Your connection to other websites from VTL Stores website is at your own risk.

Use of Material

Unless otherwise stated, all rights to all materials, content, layout, images, text and design of this website are proprietary to VTL Stores. Users of this website may browse the website and may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so downloaded are retained and such information is not modified, copied or posted on any network or broadcast in any media. All other copying, reproduction, posting on any other website, re-publication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any portion of this website, or the making of any derivative works from this website is prohibited without the express permission of VTL Stores.

Trademarks and Copyrights

This website is owned, controlled and operated by VTL Stores. All material on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks,  and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us or provided us permission to use such material.

The material on the VTL Stores website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of VTL Stores, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

Territorial Use

VTL Stores offers no guarantee that items on the VTL Stores website are appropriate or available for use in locations outside Nigeria, and accessing the VTL Stores website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the VTL Stores website is done in accordance with applicable local laws.

Applicable Law

These Terms and Conditions shall be governed by and constructed in accordance with the laws of Nigeria and any disputes will be decided by Nigerian courts.

Limitation of Liability

You agree that VTL Stores shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to use of VTL Stores’ services or website.


You hereby indemnify and hold harmless VTL Stores, its owners, licensees, affiliates, subsidiaries and their respective officers, directors, agents, and employees, against any losses, claims, actions ,costs, damages, penalties, fines, and expenses including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.


At VTL Stores’ discretion and without prior notice to you, VTL Stores may suspend or terminate your access to the VTL Stores website.

Upon any termination of your access to the website, you shall immediately cease all access to and use of the VTL Stores website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.

If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of VTL Stores in operating the website, your sole and exclusive remedy is to discontinue using the website.

Delivery Windows:

For your convenience, we offer a number of windows in which we accept to deliver your order. At checkout, you may select your preferred window and we will make every attempt to deliver within that time period. In the event that there is a delay to delivering your order within the exact time window, you will be notified as much in advance as is possible. Ultimately, the delivery windows are a guide and we are not contractually bound to deliver within the stipulated time period. What we do guarantee is that your order will be delivered within 24 hours of the time of your selected delivery window. That said, majority of our customers’ orders are delivered within their chosen delivery window and it is always our goal to achieve this.

Communicating With You during Order Processing

While processing your order, we may need to contact you to discuss availability of some of your items and any replacements we may want to suggest to you. At checkout, we ask customers their preferred means of us communicating with them (phone call or SMS/email). Whichever medium you select, we request you to have access to it so you can respond in a timely manner so as to allow us process and deliver your order within your preferred delivery window. Customers who are late in responding may have their delivery rescheduled in order not to delay delivery of other customer orders slated for the same window.

Access To Your Delivery Location

We always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks,civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.

Access within Your Building

Our delivery drivers are very happy to carry your order to your doorstep.


When we receive customer orders, we begin processing them immediately. Thus, once an order has been placed, VTL Stores is unable to accept a cancellation of the order. Neither is VTL Stores able to process a refund.

Treatment Of Our Employees

Vtlstores employees always strive to please customers and often go the extra length to ensure customers are fully satisfied with the service. We expect that our customers will accord the same courtesy and respect to all our employees that they may engage via email, over the phone or in person. Our employees mean a lot to us and without them, we will not be able to provide the level of service we offer to our customers. So, while we will be patient with customers, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach of this by a customer may result in our refusal to fulfill the customer’s order.

Questions about the Terms of Service should be sent to us at [email protected]